Exchanges and Refunds
You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. Auris, Inc. does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
How to return an item
To return an item you'll need to fill out the Return Material Authorization (RMA) Form and email it to firstname.lastname@example.org to obtain an RMA number from Auris, Inc. customer support. Auris, Inc. will not accept returns without prior authorization and an RMA number. If you have problems or questions, contact us at email@example.com
-Place the original package into a shipping carton.
- Use the original auris packaging, and return all items and materials originally included with the auris product. Remove or cover all previous shipping labels on the outside of the package. Please do not place stickers or shipping labels on the original manufacturer's package.
- Submit your proof of purchase of the product direct from the auris online store (an itemized, dated receipt/ invoice) and include a completed RMA. The RMA number must be clearly written on the outer box.
-Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
-Please allow 2-3 days from the date we receive the package for us to process your return.
-If you would like to cancel a pending order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.
- All return shipping charges must be prepaid.
-All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
-Faulty items may be repaired or exchanged at our discretion for the equivalent model.
-Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
NOTE: Auris, Inc. recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Auris, Inc. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Please be aware for all orders outside the US, there may be applicable taxes and shipping/handling/duty charges for which Auris, Inc. is not responsible.
Non-functioning (NF) Product: Failure Out of the Box
An auris-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please contact us at firstname.lastname@example.org within 10 calendar days of the invoice date. Auris, Inc. Technical Support will determine whether the product is NF and offer you the following options:
-Replacement: Auris, Inc., at its expense, will ship another of the same product. Auris, Inc. Technical Support will put you in touch with an Auris, Inc. Sales Support Representative who will arrange for replacement and the NF product's return.
-Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
-If Auris, Inc. Technical Support determines that a returned product is not NF, Auris, Inc. will apply Auris, Inc.'s standard product warranty to the product. Further, if Auris, Inc. determines that you have misrepresented a returned product's condition and that the product is not NF, Auris, Inc. may impose up to a $50 handling fee.
This NF policy applies only to auris-branded hardware products currently offered at the auris Online Store. As new products are offered, Auris, Inc. reserves the right to determine whether or not this policy applies.
If you're an APO/FPO customer and you're outside the domestic delivery area, the standard Auris, Inc. Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to Auris, Inc., we recommend that you insure it against loss.
auris - Branded Products
If you discover what you believe is a product defect for any auris-branded product, please contact us at email@example.com. If your product does have a defect, your product is covered under the terms of your product's Warranty. Please refer to the Warranty information and other supporting documentation that came with your product.